Category Archives: Nexcess
The Benefits Of Using A Content Delivery Network With WordPress And Magento
When it comes to load-times for web pages, faster is always better. It doesn’t matter how incredible a site’s content is, or how effective their social media and advertising strategies are at drawing visitors to a site. If those visitors … Continue reading
Zen and the Art of IT Support, Part II: Beginning with Incident Management
When tackling a topic as large as IT support, the discussion (much too often) stalls at the point of deciding where to begin. After all, as I mentioned in the first part of this series, we debate the question, “How … Continue reading
Cron Job For the Last Day of the Month
I think cron is a wonderful creation. It is simple in what it does while being extremely useful. Allow me to present a short introduction to it for those unfamiliar, then I will show you a handy trick you may … Continue reading
Imagine 2013 & BEYOND !
Earlier this month, 1,500 developers and merchants traveled from both the USA and around the world to the M Resort in Las Vegas. The event was the third annual Imagine eCommerce Conference. Magento merchants, Solution Partners, Industry, and Hosting Partners … Continue reading
Accuracy, Resolution, and Precision
Accuracy, resolution, and precision are easily confused parameters used to describe the performance a system is capable of. While working on a recent temperature monitoring network using digital temperature sensors made by Texas Instruments, I had several choices on how … Continue reading
Viewing A File With All The Special & Control Characters
Sometimes I want view a file and see all the tabs replaced with a tab character and see line endings clearly marked. This might be because I’m trying to parse the file somehow, writing a regex to match something, or … Continue reading
I Love Records
Hello, I am Will Hough, and I am a vinyl junkie. I’ve been collecting records on and off (as money allowed) since 1989. I’ve always been a music fan and my tastes are very diverse and picky. My first record … Continue reading
Understanding Performance: The IOPS Fairy
Hello! I’m Jamie Alquiza, systems administrator at Nexcess. Performance is something our team discusses quite a bit. Today, I’ve got terrible news: IOPS are a myth. Well, almost. You may or may not be familiar with IOPS. It’s a storage … Continue reading
Zen and the Art of IT Support, Part I
When we think of “Zen and the art of [insert punny or topical subject here],” it’s usually a (knowing or unknowing) reference to Robert M. Pirsig’s 1974 novel, Zen and the Art of Motorcycle Maintenance, or ZAMM (which, in turn, … Continue reading
Confessions of a Customer Service Manager – Part 1
It’s been a while since I wrote a post, so let me reintroduce myself. I’m Jay Al-Qalyuby, the Customer Service Manager (CSM) at Nexcess.net. I started working at Nexcess five years ago when I was working on a degree in … Continue reading
