Having been given an opportunity at Nexcess a while back, I’ve been able to work with Magento since it was in beta. That experience has given me the opportunity to connect with many ecommerce pioneers, and I’ve often found myself on calls discussing a technical matter with a client, but then found myself engaged in discussions regarding which payment processor or shipping method the client should use. At that point, I would advise the client to do a cost-benefit analysis and evaluate each vendor based on ROI, but I would still find clients insisting I offer an opinion. I would politely explain I’m not an ecommerce store owner, I can run the servers that run the software, but I am not qualified to offer an opinion on such matters. It’s true – we know infrastructure, we don’t know shipping vendors, payment processors, SEO vendors, and so on.
For me (personally), this has changed in the recent months. Read more